Frequently Asked Questions

Find frequently asked questions below! 🙂

Should I place my order online or should I phone in my order?

Place your order online. Its faster, easier, secure, and guarantees you will receive a prompt receipt and confirmation of your order.

Can I choose an exact delivery time for my order?

During the checkout process, you will be able to select a 2 hour window for delivery.

Can you come visit the event location?

We are solely an online business.

Can I have my balloons delivered a day before my event?

Yes, but latex balloons will have to be treated with Hi-Float at 50 cents per balloon. Mylar will be fine overnight.

Are your balloons on strings?

They float on 6 foot ribbons or longer.

Can I come in to pick up balloons?

No. We are a delivery company.

How long will balloons float?

12″ latex balloons will float for 15-20 hours or 3-5 days when treated with Hi-Float. Mylar balloons will float for up to one week. Refer to the Float Times page for more info.

If I blow up balloons by mouth, will they float?

If I blow up balloons by mouth, will they float?

What is Hi-Float?

Hi-Float is a liquid sealant used to coat the interior surface of latex balloons and reduces the speed at which helium escapes through the latex skin. It can increase the float time by several days. Hi-Float is non-toxic and water soluble.

When will my balloons arrive?

Your balloons will arrive within an hour of requested time (sometimes, we get caught in traffic!

Can I add specific balloons from other arrangements you sell to an existing bouquet?

Yes, All custom orders must be placed over the phone with a sales associate.

How far in advance should I place my order?

Place all orders at least 3 days in advance to guarantee items are in stock.

Is there a delivery charge?

Yes. Delivery charges differ depending on the delivery size

What is your substitution policy?

Most items on our website are in stock and available. The website is updated constantly to ensure accuracy. Balloons sometimes become unavailable and should this happen we will make appropriate substitutions with a balloon of equal size, value, and similar design. If a major issue should arise ”i.e. an entire bouquet is out of stock” the purchaser will be contacted and notified of such an issue and approval will be needed to make a change. This is extremely rare.

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